
Wafilife: Multi-Agent AI Customer Support Bot for Ecommerce
Wafi Solutions · 2025 to Present
Overview
An AI customer-support layer for Wafilife, a large Bangladeshi online bookstore and ecommerce platform, that resolves customer queries end-to-end through multi-agent orchestration instead of routing every question to a human agent.
What I Built
Built an AI support bot that uses Gemini image-based scraping to understand product and order content, and GPT multi-agent orchestration via Semantic Kernel and N8N to route, reason over, and answer customer requests. Delivered a full-stack React and Express.js chat interface for real-time communication between customers, AI agents, and support staff.
Tech Stack
Semantic Kernel, OpenAI GPT, Google Gemini, N8N, React, Express.js, ASP.NET




